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How do I cancel the automatic renewal of my subscription?

Follow these steps to cancel your Medify subscription easily.

Updated over a month ago

You can cancel your subscription renewal at any time by following these steps:

  1. Log in to your Medify account

  2. Click the user icon in the top right of the screen and select “My account”

  3. Click Billing in the left panel then click “Manage your subscription” button

  4. Click “Cancel subscription” button

  5. You’ll be taken to a new screen, where you’ll be asked to confirm the cancellation

    Please note:

    • Your access will continue until the current subscription period expires.

    • To prevent unintended renewals, it's a good idea to cancel your subscription at least 24 hours before its renewal.

To continue your subscription, go to the Billing section, select “Don’t cancel subscription”, and then click “Renew subscription.”

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